Returns & Refund
Personalized, made-to-order
Every print is generated from your own activity data and produced to order specifically for you. Because each piece is personalized and made-to-order, we cannot accept returns or offer refunds for change of mind, incorrect files you uploaded, or ordering the wrong option — the same way a custom engraving can't be resold.
This does not affect your statutory rights where they apply (see UK/EU note below).
What we always fix — free
We stand behind the quality of every print:
- Proof before we print. Before production, we send you a digital proof of your blueprint. Nothing is printed until you approve it. Check spelling, city, date, and layout at this step.
- Damaged or defective on arrival — if your framed print arrives damaged, misprinted, or materially different from your approved proof, we reprint and reship it free, or refund in full. Send us a photo within 14 days of delivery.
- Wrong item / our error — if we produced something other than your approved proof, we fix it at no cost.
How to reach us
Email [support@brand] with your order number and (for damage/defect claims) a photo. We respond within 1–2 business days.
UK / EU consumer note
Where consumer-protection law applies (UK Consumer Contracts Regulations; EU Consumer Rights Directive for IE), personalized/made-to-order goods are generally exempt from the standard cooling-off / right-to-cancel once production has begun. Defective-goods rights (repair/replacement/refund) still apply and are honored above.
US note
This policy sets out our voluntary satisfaction terms in addition to any rights under applicable state law. We do not make performance or health claims — your print is a personalized artwork of your own recorded activity.