Returns & Refund Policy

Last updated: 16 October 2026.

Every Traceform print is generated from your own activity data – a GPX file or a photo of an activity summary card – and produced to order specifically for you. You see a watermarked preview of your own route before you pay, and that preview is what we print.

In one sentence: we print exactly the preview you order, you can change or cancel within 24 hours of your order for a full refund, and if it arrives damaged we reprint it or refund you, with nothing to send back.

Full refund until printing starts – 24 hours after you order

When you order, you approve the preview you saw at checkout – the button says so. You then have 24 hours to ask for a change or to cancel for a full refund for any reason, including change of mind. Nothing is produced in that time. We show you the preview again right after checkout and email it to you, each time with a link to change or cancel.

If you do nothing, your order goes to print when the 24 hours are up.

We send your refund to your original payment method within 7 working days of the day you ask to cancel. That is the date the money leaves us. Your bank decides when it appears on your statement, which usually takes a few days more.

If you asked for a change, we send you a revised proof, and your full refund stays open until you approve it. If you have not approved a revised proof within 14 days of placing your order, we cancel it and refund you in full. You do not have to ask.

Once printing starts

Printing starts when your 24 hours are up, or when you approve a revised proof. After that point, change-of-mind refunds no longer apply, because your piece is made to order from your personal file and cannot be resold – the same way a custom engraving cannot be restocked. Please check spelling, city, date, units (miles), layout, and colour in the preview before you order.

This does not affect our Limited Warranty, or any statutory or implied rights you have that cannot be waived.

Damage, defects, and our errors – see the Limited Warranty

If your piece arrives damaged, misprinted, or materially different from the preview you ordered (or the revised proof you approved), that is covered by our Limited Warranty, which is a separate document you can read before you buy. It sets out what is covered, how long it lasts, and exactly how to make a claim.

The short version: tell us within 14 days of delivery, send a photo, and we either reprint and reship free or refund you in full, at no cost to you and with nothing to send back. We ask which you would prefer, and the Limited Warranty says who decides. The Limited Warranty is the binding text; this paragraph is a summary of it.

Lost, delayed, or undelivered orders

If your order is lost in transit, shows delivered but did not arrive, or is returned to us as undeliverable (including a wrong or incomplete address), contact us and we will reprint and reship, or refund. See our Shipping Policy for timing.

How to reach us

Use the contact form on this store, or email support@gettraceform.com, with your order number and a photo for any damage or defect claim. A person answers, normally within 1–2 business days.

No performance or health claims

Your print is a personalized artwork of your own recorded activity. We make no performance, medical, or health claims.