Returns & Refund Policy

Last updated: 18 August 2026.

Every Traceform print is generated from your own activity data — a GPX file or a photo of an activity summary card — and produced to order specifically for you. You see a watermarked preview before you pay and approve a full-resolution proof before we print.

Full refund before you approve your proof

From the moment you order until you approve your proof, you can request a full refund for any reason, including change of mind — nothing has been produced yet.

We send your refund to your original payment method within 7 working days of the day you ask to cancel. That is the date the money leaves us. Your bank decides when it appears on your statement, which usually takes a few days more.

If you have not approved your proof within 14 days of placing your order, we cancel it and refund you in full. You do not have to ask, and you do not lose anything by letting the window run out.

After you approve your proof

Approving your proof is a binding, explicit step that starts production. After that point, change-of-mind refunds no longer apply, because your piece is made to order from your personal file and cannot be resold — the same way a custom engraving cannot be restocked. Please check spelling, city, date, units (miles), layout, and colour at the proof step.

This does not affect our Limited Warranty, or any statutory or implied rights you have that cannot be waived.

Damage, defects, and our errors — see the Limited Warranty

If your piece arrives damaged, misprinted, or materially different from the proof you approved, that is covered by our Limited Warranty, which is a separate document you can read before you buy. It sets out what is covered, how long it lasts, and exactly how to make a claim.

The short version: tell us within 14 days of delivery, send a photo, and we either reprint and reship free or refund you in full, at no cost to you and with nothing to send back. We ask which you would prefer, and the Limited Warranty says who decides. The Limited Warranty is the binding text; this paragraph is a summary of it.

Lost, delayed, or undelivered orders

If your order is lost in transit, shows delivered but did not arrive, or is returned to us as undeliverable (including a wrong or incomplete address), contact us and we will reprint and reship, or refund. See our Shipping Policy for timing.

How to reach us

Use the contact form on this store, or email support@gettraceform.com, with your order number and a photo for any damage or defect claim. A person answers, normally within 1–2 business days.

No performance or health claims

Your print is a personalized artwork of your own recorded activity. We make no performance, medical, or health claims.