Shipping policy
Shipping Policy
Last updated: 27 September 2026.
In short: standard US delivery is included in the price. Your order goes to print when the 24-hour change window closes, and typically arrives 5–12 business days after that. We do not ship to Washington State or outside the US.
Traceform prints are personalized and made to order. Your total time has three separate parts: a 24-hour change window, production, and delivery.
How your order moves
- Preview – you upload a GPX file or a photo of an activity summary card, and see a watermarked preview of your route before you pay. Ordering approves that preview.
- Change window – for 24 hours after checkout you can ask for a change or cancel for a full refund. We show your preview again right after checkout and email it to you with the same options. If you do nothing, your order goes to print when the window closes.
- Production – production begins when the change window closes, or when you approve a revised proof if you asked for a change.
- Delivery – once produced, your order ships with tracking.
Where your order is produced
We currently produce orders in the United States only.
Your print is produced by our fulfilment partner, which selects a print facility per order based on your delivery address, capacity, and availability. That choice is theirs, not ours – so instead of promising where they will print, we promise what we do about it: we check the production facility before anything is printed, and if your order would be produced outside the United States we cancel it and refund you in full. Nothing is produced, and you are never charged for an order we cancel this way.
That means no Traceform order crosses a border on its way to you, and no customs or import charge can arise on your delivery.
Estimated timeframes
These are estimates, not guarantees. The clock for production starts when your order goes to print.
| Step | Typical time |
|---|---|
| Preview | instant, before you pay |
| Change window | up to 24 hours after checkout |
| Production (after it goes to print) | 2–5 business days |
| Delivery (after production) | 3–7 business days |
| Total after it goes to print (typical) | ~5–12 business days |
Holiday periods, remote addresses, and carrier delays can add time.
If production runs late
If we cannot meet the shipment date we gave you after your order went to print, we will contact you at the email address on your order and give you a clear choice: agree to a new date, or cancel for a full refund. If we cannot name a new date, or you do not reply, we cancel the order and refund you in full rather than leave you waiting. You are never left waiting without that choice.
If you asked for a change and do not approve the revised proof within 14 days of placing your order, we will cancel it and refund you in full, since nothing can be produced without your approval.
Refunds are sent within 7 working days of the day you ask to cancel; see our Returns & Refund Policy.
Shipping cost and destinations
- Standard delivery is included in the price on every order.
- We currently ship within the United States only, including Alaska, Hawaii, and US territories where the carrier delivers.
- We do not currently ship to Washington State, and we will not take an order for delivery there. This is a decision about the privacy law we operate under, not about you – we would rather stay out of a state whose rules we have not had reviewed than serve it and guess. If an order for a Washington address reaches us anyway, we cancel it and refund you in full before anything is printed.
- PO Box and APO/FPO deliverability depends on the carrier and is confirmed at checkout. If your address turns out not to be serviceable, we cancel the order and refund you in full before anything is printed.
- If your address is outside the US, we do not ship there yet.
Lost, delayed, or undelivered orders
If tracking shows your order as delivered but you did not receive it, or if it is lost in transit or returned to us as undeliverable, contact us – we will reprint and reship, or refund. See our Returns & Refund Policy.
Questions
Use the contact form on this store, or email support@gettraceform.com, with your order number.