Shipping policy
Shipping Policy
Last updated: 18 August 2026.
Traceform prints are personalized and made to order. Because each piece is produced only after you approve your proof, your total time has three separate parts: proof, production, and delivery.
How your order moves
- Preview — you upload a GPX file or a photo of an activity summary card, and see a watermarked preview of your route before you pay.
- Proof — right after checkout we show you your full-resolution proof on the same screen, and you approve it there. Nothing is produced until you do. If you close the page before approving, reply to your order confirmation and we will send you a fresh link.
- Production — production begins only after you approve your proof.
- Delivery — once produced, your order ships with tracking.
Where your order is produced
Round 1 is produced in the United States only.
Your print is produced by our fulfilment partner, which selects a print facility per order based on your delivery address, capacity, and availability. That choice is theirs, not ours — so instead of promising where they will print, we promise what we do about it: we check the production facility before anything is printed, and if your order would be produced outside the United States we cancel it and refund you in full. Nothing is produced, and you are never charged for an order we cancel this way.
That means no Traceform order in round 1 crosses a border on its way to you, and no customs or import charge can arise on your delivery.
Estimated timeframes
These are estimates, not guarantees. The clock for production starts when you approve your proof.
| Step | Typical time |
|---|---|
| Preview | instant, before you pay |
| Proof shown for approval | immediately after checkout |
| Production (after you approve) | 2–5 business days |
| Delivery (after production) | 3–7 business days |
| Total after approval (typical) | ~5–12 business days |
Holiday periods, remote addresses, and carrier delays can add time.
If production runs late
If we cannot meet the shipment date we gave you after you approved your proof, we will contact you at the email address on your order and give you a clear choice: agree to a new date, or cancel for a full refund. If we cannot name a new date, or you do not reply, we cancel the order and refund you in full rather than leave you waiting. You are never left waiting without that choice.
If you do not approve your proof within 14 days of placing your order, we will cancel it and refund you in full, since nothing can be produced without your approval.
Refunds are sent within 7 working days of the day you ask to cancel; see our Returns & Refund Policy.
Shipping cost and destinations
- Free standard delivery on all round-1 orders (included in the price).
- Round 1 ships within the United States only, including Alaska, Hawaii, and US territories where the carrier delivers.
- We do not ship to Washington State in round 1, and we will not take an order for delivery there. This is a decision about the privacy law we operate under, not about you — we would rather stay out of a state whose rules we have not had reviewed than serve it and guess. If an order for a Washington address reaches us anyway, we cancel it and refund you in full before anything is printed.
- PO Box and APO/FPO deliverability depends on the carrier and is confirmed at checkout. If your address turns out not to be serviceable, we cancel the order and refund you in full before anything is printed.
- If your address is outside the US, we do not ship there yet.
Lost, delayed, or undelivered orders
If tracking shows your order as delivered but you did not receive it, or if it is lost in transit or returned to us as undeliverable, contact us — we will reprint and reship, or refund. See our Returns & Refund Policy.
Questions
Use the contact form on this store, or email support@gettraceform.com, with your order number.