Contact information
Contact Information
Last updated: 6 September 2026.
Who you are buying from
AREION QUANTUM, s.r.o., a company incorporated in the Czech Republic, operates the Traceform brand. AREION is the seller you contract with when you place an order.
- Registered office, and the postal address for customer correspondence: Chvalská 718/10, Hloubětín, 198 00 Praha 9, Czech Republic
- Company ID (IČO): 19621809
- Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 389344
How to reach us
- Orders, proofs, delivery, returns and warranty claims: support@gettraceform.com
- Privacy, your personal data and data requests: privacy@gettraceform.com
- Or use the contact form on this store
A person reads those inboxes and answers, normally within 1–2 business days. Include your order number if you have one — it is in your order confirmation and in the subject line of every message we send you.
We do not run a phone line. Everything about an order — the preview, the proof you approve, the file we print from — is written down, and answering in writing keeps your order and our answer in the same place.
Who prints and ships your order
Our print partner, Gelato, produces and ships your piece from a facility in the United States. Gelato is our supplier, not the merchant of record: your contract is with AREION, and every question about your order goes to the addresses above rather than to the printer.